How to Return Your Purchase

We will accept returns or correct any quality problems on all merchandise purchased from our company. Upon verification that the merchandise was purchased from our company, we will exchange, return or repair the merchandise as long as the merchandise is not defaced, is not without its original packaging and is not without the original UPC barcode.

Return Policy for Online and Shopping Service Purchases

Items purchased online or through our Shopping Service can be:

Important Information For Mailing A Return:

When mailing a return, please include your original sales receipt/packing slip along with the merchandise being returned. Include a brief, written explanation regarding the reason for your return, along with your contact information. When we receive your return, we'll issue the refund based on the following criteria:

Refund Of Shipping Charge For Online Or Shopping Service Orders

Delivery/shipping fees or gift wrap fees are non-refundable. Customers are responsible for the return postage. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your online order or Shopping Service order. If an item was damaged or sent in error, the shipping charge will be credited back to the customer's credit card account.

Intimate Apparel, Underwear and Swimwear Return Policy for Online, Shopping Service and In-store Purchases Intimate apparel, underwear and swimwear may be returned or exchanged ONLY under the following circumstances:

 

Tech Trek/Electronic Returns for Online, Shopping Service and In-store Purchases                                                                                                           Tech Trek/Electronic items must be accompanied with the original sales receipt or a gift receipt and within 60 days of the original purchase to be returned or exchanged.

Coach Handbag Return Policy for Online, Shopping Service or In-store Purchases
All returns and exchanges of an unused Coach handbag must be accompanied with the original sales receipt, gift receipt or packing slip to receive a refund. Any defective Coach handbag may be returned or exchanged within 90 days of the original purchase for a refund to be given. After 90 days of original purchase, returns of defective Coach handbags ARE NOT ACCEPTED for refund or exchange. Customers requesting repairs to a Coach handbag are responsible for handling the return to the vendor.

Dress Return Policy for Online, Shopping Service or In-store Purchases
Dresses may be returned for exchange or a refund only if they have not been worn.  Dresses must be returned with all the original tags still attached to the garment and the receipt is required.  Returns must be made within 90 days of the original purchase date.

Shoe Return Policy for Online, Shopping Service or In-store Purchases
Shoes may be returned for exchange or refund only if they have not been worn or if they have a manufacturer’s defect.

Fine Jewelry Returns and Fine Watch Returns for Online, Shopping Service or In-store Purchases
All Fine Jewelry and Fine Watch returns and exchanges must be accompanied with the original sale receipt, gift receipt or original packing slip if purchased online. The items must be returned within 60 days. Items MUST be returned to a store with a Fine Jewelry department, or if purchased online, to the location from which it was shipped.

Men's Suit Separates and Men's Tailored Clothing Returns for Online, Shopping Service or In-store Purchases: Men's suit separates and Men's tailored clothing items may be returned for exchange or refund only if they have not been altered or worn. All original tags must still be attached to the garment at time of return.

Return Policy for In-Store Purchases

Items purchased in-store must be returned to one of our stores. These purchases cannot be returned to the address listed below. We reserve the right to decline any return for any reason.

 

Furniture & Mattress Return Policy

Please refer to Furniture Services.