Is there a toll free number for Bon-Ton customer service?

    For online shopping assistance, call 1-800-945-4438. 
    For assistance with an in-store shopping experience, call 1-800-233-7626

    What are your regular store hours?

    For store hours of the Bon-Ton nearest you, visit our Store Locator.

    Is my Gift Registry available online, and can family and friends purchase items directly over the Internet?

    Yes! Your preference list can be easily viewed and instantly updated, and guests can purchase gifts and have them sent directly to you or any other address you specify. Of course, guests can also purchase gifts by visiting any of our stores, or by calling 1-800-945-4438. The Store Locator can guide you to the nearest store location.

    What is BonTon.com's return policy?

    Read more about this policy on our Returns page.

    Who can I call with questions about merchandise?

    Our Shopping Service Customer Service Representatives can take your calls from 6am-12am (CST) Monday -Sunday. They can be reached by calling 1-800-945-4438.

    Who can I call with questions about my store credit card or bill?

    Contact Credit Services at 1-800-942-0739 for questions regarding billing procedures, payments and more.

    Can I pay my Bon-Ton credit card bill online?

    Yes! We accept payments for your Bon-Ton credit card by mail, at any store location and now online!

    How can I learn about employment opportunities within your company?

    There are many benefits to working for Bon-Ton and our other stores and corporate offices of our parent company, The Bon-Ton Stores, Inc. We are committed to encouraging personal and professional growth, and we believe in giving back to our communities. We offer competitive compensation and benefit packages, including a 401K plan, a generous merchandise discount, health, dental and vision insurance, a group legal plan, paid vacations, scholarship programs, wellness programs and much more. Our network of store and corporate locations around the country provides many opportunities in a wide variety of fields, including:

    • Merchandising
    • Store Management
    • Corporate Support
    • Store/Sales Support
    • Internships
    • MBA Programs

    Visit our Career Opportunities page today to learn more about available positions and apply online.