Shipping & Delivery

Shipping Policy For Online, Shopping Service And In-store Purchases

Merchandise and gift cards will be shipped to addresses within the United States. At this time, we are not able to ship to APO/FPO addresses or any international addresses.

A separate shipping charge per address will be applied to each individual order.

For orders placed online or through the Shopping Service that contain merchandise or a combination of merchandise and gift cards, you will receive an email containing your DHL Tracking number. You will receive a shipping confirmation email once your order is shipped. Then you will be able to track your order on DHL’s website by entering the tracking number provided in the email. Most orders are shipped from our main fulfillment sites. In the event that your order is filled from one of our subsidiary fulfillment sites, you will not receive DHL tracking notification. You may call 1-800-233-7626 to obtain the tracking information for your order if desired.

On occasion, merchandise from online and our Shopping Service will be filled and shipped from multiple fulfillment sites. If this occurs, your delivery charge will be based on the total merchandise purchase amount prior to tax. You will not incur additional shipping charges under these circumstances.

Due to alcohol content, federal air safety regulations prevent the shipment of fragrances via airmail. Therefore, only Standard Shipping is available on these items.

Bridal Registry Purchases

Merchandise purchases ordered from a Bridal Registry are not eligible for free shipping.

In-stock Merchandise For Online And Shopping Service Orders

Your order will leave our fulfillment center within 72 hours of order confirmation. All orders are subject to credit approval.

If an item is not in stock, we will notify you via email. This includes any merchandise ordered from a Bridal Registry for china, crystal or silver. For that merchandise, we will give you an expected shipping time.

Standard Delivery Time For Online, Shopping Service And In-store Purchases

For purchases, including merchandise or merchandise and gift cards, expect delivery within seven to 10 working days from date of order confirmation via DHL delivery service. For P.O. Box holders, we cannot offer 2-Day Delivery or Next Day Delivery options.

For orders containing gift cards only, expect delivery within seven to 10 days via U.S. Postal Service.

Shipping Charge For Platinum Credit Card Customers On Shopping Service Purchases

We are no longer offering free shipping to Bon-Ton and Elder-Beerman Platinum credit card customers for online orders.

Exceptions To Shipping Fee Charge For In-store Purchases

No shipping fee is charged if the merchandise is purchased in our store and is then sent from our central stock location directly to the purchasing customer’s home address. This would include purchases of china, crystal and silver.