Return Policy

Return Policy For Online, Shopping Service And In-store Purchases

We will accept returns or correct any quality problems on all merchandise purchased from our company. Upon verification that the merchandise was purchased from our company, we will exchange, return or repair the merchandise.

Items purchased online or through our Shopping Service can be:

• Returned to any of our stores;
• Returned through the mail to the address listed on your sales receipt; or
• Returned to the address listed near the end of this section
  

Items purchased in-store must be returned to one of our stores. These purchases cannot be returned to the address listed below.

When mailing a return, please include your original sales receipt along with the merchandise being returned. Please include a brief, written explanation regarding the reason for your return, along with your contact information. When we receive your return, we'll issue the refund based on the following criteria:

• With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment.
• With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a Merchandise Credit or a credit to your Bon-Ton credit card.
• Without a receipt: Returns without a receipt will be credited to your store card, or issued as an electronic merchandise credit. The refunded price will be the lowest offered selling price that the merchandise has ever been offered at. We reserve the right to decline a return without a receipt.

How To Generate A Return Label

Print a return label and tape it to your package. [PDF]

Adobe Reader is required to view and print the return label. Download Adobe Reader for FREE.

NOTE: If you cannot print the shipping label, please mail returns to:

Bon-Ton
ATTN: Returns
1340 E. Dayton-Yellow Springs Rd.
Fairborn, OH 45324

Refund Of Shipping Charge For Online Or Shopping Service Orders

Customers are responsible for the return postage. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your online order or Shopping Service order. If an item was damaged or sent in error, the shipping charge will be credited back to the customer's credit card account.

Fine Jewelry Returns For Shopping Service Orders

Personalized or sized fine jewelry cannot be returned unless damaged or defective.

Furniture & Mattress Return Policy

Please refer to Furniture Services.

Tech Trek/Electronic Returns for On-Line, Shopping Service and In-store Orders

Tech Trek/Electronic items will only be accepted for return or exchange with a valid receipt and the item must be in its original condition, with all accessories and packaging.

Within 30 days of purchase, OPENED Tech Trek/Electronic items may be accepted for return or exchange with a valid receipt.

Within 90 days of purchase, UNOPENED Tech Trek/Electronic items may be returned or exchanged with a valid receipt. Manufacturers seal must not be broken.