Other Policies

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. BonTon.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. BonTon.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Product Warranties

All warranty service for original customers is provided by Bon-Ton or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits or other consequential damage either real or perceived that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, any other acts of God, mishandling, dropping or infestation is not covered by this warranty. This warranty is also void if Bon-Ton determines that the product has been damaged due to insufficient packaging during any return shipment. Bon-Ton reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, BonTon.com shall have the right to refuse or cancel any order placed for a product listed at the incorrect price.

BonTon.com shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BonTon.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Store Merchandise Availability

Carson Pirie Scott Illinois/Indiana:

To order by phone, call 1-800-374-3000. And for the store nearest you, call or visit us at carsons.com.

Dresses not at Gateway. Petites' and Women's apparel not at Gateway. Petites' apparel not at River Oaks. Maternity not at Chicago Ridge, Gateway, Harlem-Irving, Hawthorn, Michigan City, Orland Square, River Oaks. Juniors' apparel and intimate apparel not at Gateway. Furs at Evergreen, Harlem-Irving, North Riverside, River Oaks, Yorktown. Fine jewelry not at Gateway. Children's, Young Men's and Men's apparel not at Gateway. Men's designer suits at Edens Plaza, Evergreen, Fox Valley, Orland Square, Randhurst, St. Charles, Yorktown. Alteration Services at Circle Centre, Edens Plaza, Evergreen, Fox Valley, Orland Square, Randhurst, St. Charles, Yorktown. Men's Big & Tall at Evergreen, Randhurst, Stratford Square. Footwear not at Gateway. Men's footwear not at River Oaks. All Home Store and luggage not at Gateway, River Oaks. Home Store not at Hawthorn, except luggage and frames. Luggage not at our Furniture Galleries. Furniture, mattresses, area rugs and furniture accessories at Edens Furniture Gallery, Evergreen, Fox Valley Furniture Gallery, Hawthorn Furniture Gallery, Randhurst, Schaumburg Furniture Gallery, Yorktown Furniture Gallery. Furniture, mattresses and furniture accessories also at Ford City, Lincoln Mall. Mattresses may be ordered at the stores listed; delivery charge applies unless otherwise indicated. Nominal delivery charge on mail/phone orders and furniture. Sorry, furniture not available by mail, phone or Internet order.

Boston Store:

To order by phone, call 1-800-374-3000. And for the store nearest you, call or visit us at bostonstore.com.

Maternity not at Brookfield Square, Grand Avenue. Men's designer suits at Bayshore, Brookfield Square, Mayfair, Southridge, West Towne. Alteration Services at Bayshore, Brookfield Square, Grand Avenue, Mayfair, Southridge, West Towne. Men's Big & Tall at East Towne, Southridge. Luggage not at Brookfield Furniture Gallery. Furniture, mattresses, area rugs and furniture accessories at Brookfield Furniture Gallery, Southridge. Mattresses may be ordered at the stores listed; delivery charge applies unless otherwise indicated. Nominal delivery charge on mail/phone orders and furniture. Sorry, furniture not available by mail, phone or Internet order.

Bergner's:

To order by phone, call 1-800-374-3000. And for the store nearest you, call or visit us at bergners.com.

Maternity not at Machesney Park. Men's designer suits at Bloomington, Champaign, CherryVale, Grand Prairie. Alteration Services at Bloomington, Champaign, CherryVale, Grand Prairie. Men's Big & Tall at Bloomington, Grand Prairie, White Oaks. Nominal delivery charge on mail/phone orders.

Herberger's:

To order by phone, call 1-800-374-3000. And for the store nearest you, call or visit us at herbergers.com.

Social dresses not at Albert Lea, Beaver Dam, Brainerd, Butte, Dickinson, Fergus Falls, Hastings, Havre, La Crosse, Missoula, New Ulm, Ottumwa, Rice Lake, Rock Springs, Stillwater, Watertown. Maternity not at Beaver Dam, Billings, Dickinson, Fergus Falls, Grand Junction, Great Falls, Havre, Kalispell, La Crosse, Mankato, Missoula, New Ulm, Rochester, Rock Springs, Southtown, Stillwater, Watertown. Fine jewelry at Midway, Rochester, Rosedale, Southtown, Stillwater. Men's Big & Tall at Aberdeen. Men's footwear not at Beaver Dam, Hastings, Kalispell, La Crosse, New Ulm. Fine china, crystal stemware and silver not at Beaver Dam, Bemidji, Dickinson, Fergus Falls, Hastings, Havre, La Crosse, Missoula, New Ulm, Norfolk, Rice Lake, Virginia, Watertown. Nominal delivery charge on mail/phone orders.

Younkers:

To order by phone, call 1-800-374-3000. And for the store nearest you, call or visit us at younkers.com.

Maternity not at Ames, Austin, Fond du Lac, Lincoln, Manitowoc, Marinette, Marquette, Marshalltown, Marshfield, Meridian Mall, Port Huron, Sturgeon Bay, Superior, Traverse City, Wisconsin Rapids. Furs at Valley West, Westroads. Fine jewelry at Appleton, Bay City, Bay Park Square, Cedar Falls, Coralville, Davenport, Dubuque, Duluth, Eau Claire, Fond du Lac, Grandville, Holland, Jordan Creek, Lansing, Lincoln, Lindale, Marquette, Meridian Mall, Merle Hay, Moline, Muskegon, Oak View, Port Huron, Sheboygan, Sioux Falls, Southern Hills, Southridge, Valley West, Wausau, Westroads. Men's designer suits at Merle Hay, Oak View, Valley West, Westroads. Alteration Services at Merle Hay, Oak View, Valley West, Westroads. Men's Big & Tall at Appleton, Merle Hay. All Home Store and luggage not at Ames. Fine china, crystal stemware and silver not at Meridian Mall, Sturgeon Bay. Furniture, mattresses, furniture accessories and area rugs at Bay Park Square Furniture Gallery, Dubuque, Sheboygan, Sturgeon Bay, Wausau. Mattresses may be ordered at the stores listed; delivery charge applies unless otherwise indicated. Nominal delivery charge on mail/phone orders and furniture. Sorry, furniture not available by mail, phone or Internet order.

Bon-Ton:

To order by phone, call 1-800-233-7626. And for the store nearest you, call or visit us at bonton.com.

Petites' dresses at Allentown South, Camp Hill, Colonial Park, Doylestown, Eastern Hills, Frederick Towne Mall, Hagerstown, Hanover, Lockport, Oakdale Mall, Palmer Park Mall, Park City, Uniontown Mall, Westgate Mall, West Manchester, Wyoming Valley Mall, Wyomissing. Women's dresses at Allentown South, Brick Plaza, Camp Hill, Chambersburg, Colonial Park, Cumberland, Doylestown, Eastern Hills, Frederick Towne Mall, Hagerstown, Hanover, Indiana, Jamestown, Lockport, Lycoming Mall, Mall at Steamtown, Marketplace, McKinley, Martinsburg, Newburgh, Niagara Falls, Oakdale Mall, Olean, Palmer Park Mall, Park City, Quakertown, Stroudsburg, Susquehanna Valley Mall, Uniontown Mall, Westgate Mall, West Manchester, Westmoreland Mall, Wyoming Valley Mall, Wyomissing. Maternity not at Brick Plaza, Carousel Center, Columbia Mall, Concord, Doylestown, Hamden Mart, Lewistown, Massena, Midway, Newburgh, University Mall, Warren Mall, Watertown, Westfield. Fine jewelry not at Camillus Commons, Carousel Center, Columbia Mall, Concord, Dubois, Greece Ridge, Indiana, Johnstown, Latham, Lewistown, Martinsburg, Massena, Midway, Niagara Falls, Oil City, Pyramid Mall, Schuylkill Mall, Trexlertown, University Mall, Warren Mall, Washington Crown Center, Watertown, Westfield, Wilton Mall. Men's suits at Camp Hill, Park City. Alteration Services at Camp Hill, Galleria, Park City. Men's Big & Tall at Allentown South, Camp Hill, Colonial Park, Cumberland, Eastern Hills, Frederick Towne Mall, Galleria, Hagerstown, Lockport, McKinley, Palmer Park Mall, Park City, Quakertown, Sheridan, Susquehanna Valley Mall, Uniontown Mall, Westgate Mall, Westmoreland Mall, Wyoming Valley Mall, Wyomissing. Home Store not at Oakdale Mall, except candles, frames and luggage. Luggage not at Brick Plaza, Columbia Mall, Doylestown, Park City Furniture Gallery, University Mall. Furniture, furniture accessories, mattresses and area rugs at Park City Furniture Gallery. Furniture, furniture accessories and mattresses at Camp Hill, Colonial Park, Eastern Hills, Eastview, Erie, Frederick Towne Mall, Greece Ridge, Marketplace, Niagara Falls, Quakertown, Queensgate, Sheridan, Southgate, Stroudsburg, Westgate Mall, Wyoming Valley Mall, Wyomissing. Furniture accessories, mattresses and all furniture except bedroom and dining room also at West Manchester. Furniture accessories, mattresses and all furniture except bedroom also at Clearview Mall. Recliners and mattresses also at Camillus Commons, Hagerstown, Johnstown, Lockport, Mall at Steamtown, Martinsburg, McKinley, Palmer Park Mall, Phillipsburg, Schuylkill Mall, Susquehanna Valley Mall, Trexlertown, Washington Crown Center, Westmoreland Mall. Mattresses also at Carousel Center. Mattresses may be ordered at the stores listed; delivery charge applies unless otherwise indicated. Nominal delivery charge on mail/phone orders and furniture. Sorry, furniture not available by mail, phone or Internet order.

Elder-Beerman:

To order by phone, call 1-800-233-7626. And for the store nearest you, call or visit us at elder-beerman.com.

Petites' dresses at Anderson, Centerville, Clarksburg, Columbus, Dayton Mall, Fairfield Commons, Frankfort, Howell, Huntington, Indian Mound Mall, Jackson, Kanawha City, Kettering, Lima, Midland, Monroe, Morgantown, Muskegon, New Philadelphia, North Park, Northwest, Terre Haute, Warsaw, Westgate, Winfield. Women's dresses at Ashland, Centerville, Chillicothe, Clarksburg, Columbus, Dayton Mall, Fairfield Commons, Findlay, Frankfort, Howell, Huntington, Indian Mound Mall, Jackson, Jasper, Kanawha City, Kettering, Lima, Mattoon, Midland, Monroe, Morgantown, Muskegon, New Philadelphia, North Park, Northwest, Richmond, Terre Haute, Warsaw, Westgate, Winfield, Wooster. Maternity not at Anderson, Beckley, Beloit, DeKalb, Hamilton, Middletown, Morgantown East, Muncie Mall, Muscatine, Muskegon, Northwest, Paducah, Sandusky, Woodville. Fine jewelry not at Alliance, Ashland, Athens, Beckley, Beloit, Bowling Green, Clairsville, Coldwater, Danville, DeKalb, Elkhart, Frankfort, Huntington, Jasper, Kanawha City, Kohler, Kokomo, Marion (IN), Mattoon, Morgantown East, Muncie Mall, Muscatine, Paducah, Parkersburg, Plover, Sandusky, West Bend, Winfield, Wooster. Men's suits at Dayton Mall, Fairfield Commons. Alteration Services at Centerville, Dayton Mall, Fairfield Commons. Men's Big & Tall at Centerville, Columbus, Danville, Dayton Mall, Elkhart, Fairfield Commons, Findlay, Howell, Jackson, Kanawha City, Kettering, Midland, Monroe, Muskegon, New Philadelphia, North Park, Northwest, Piqua, Richmond, Warsaw, Westgate. Luggage not at Athens, Beckley, Bowling Green, Marion (IN), Salem Furniture, South Towne Furniture Gallery. Furniture, furnitureaccessories, mattresses and area rugs at Fairfield Commons Furniture Gallery, South Towne Furniture Gallery, Westgate. Furniture, furniture accessories and mattresses also at Clarksburg, Elkhart, Hamilton, Kokomo, Lima, Middletown, Monroe, Northwest, Parkersburg, Richmond, Salem Furniture, Woodville. Recliners and mattresses also at Anderson, Ashland, Benton Harbor, Chillicothe, Defiance, Howell, Kanawha City, Lancaster, Morgantown, Muncie Mall, New Philadelphia, North Park, Sandusky, Springfield, Zanesville. Mattresses also at Findlay, Piqua. Mattresses may be ordered at the stores listed; delivery charge applies unless otherwise indicated. Nominal delivery charge on mail/phone orders and furniture. Sorry, furniture not available by mail, phone or Internet order.